Refund Policy of ReddyBook
This Refund Policy is created to help users clearly understand how refunds, payments, and related requests are handled at ReddyBook. We believe users should know what to expect before making any payment, so there is no confusion later. This page explains things in simple words, without complicated rules or hidden conditions.
By using our website or services, you agree to this Refund Policy along with other important guidelines shared on the platform.
Understanding Payments and Refunds
At ReddyBook, payments are usually connected with third-party betting platforms and services. We do not directly operate betting games. Because of this, refund handling depends on the nature of the request and the service involved.
Refunds are not automatic and are reviewed on a case-by-case basis. Whether a refund is possible depends on factors such as transaction status, service usage, and platform rules.
When a Refund May Be Considered
A refund request may be reviewed in situations such as:
- Payment made, but service not provided
- Technical issues during a transaction
- Duplicate payment due to a system error
- Payment credited incorrectly
Each request is checked carefully before any decision is made. Submitting a request does not guarantee approval, but every genuine case is reviewed fairly.
When Refunds Are Not Applicable
There are certain situations where refunds are generally not possible. These include:
- Losses due to betting outcomes
- Change of mind after service usage
- Incorrect details provided by the user
- Delays caused by third-party platforms
Users are advised to be careful and informed before proceeding with any transaction.
Role of Offers and Promotions
Sometimes users make payments while using offers or bonuses. In such cases, refunds may be affected by promotional conditions.
Before using any offer, users should carefully review the details mentioned on the Bonuses & Promotions page. Offers may come with specific rules that impact refund eligibility.
Understanding this beforehand helps avoid misunderstandings later.
How to Request a Refund?
If you believe your case is genuine and eligible under this Refund Policy, you can raise a request by reaching out to us. When submitting a request, make sure to share the correct details related to the transaction.
You can contact our support team through the Contact Us page. Providing clear and accurate information helps us review your request faster.
Processing Time and Communication
Refund requests take time to review. Once a request is received, our team checks the details and may contact you if additional information is needed.
Please note:
- Processing time may vary
- Refunds, if approved, are processed through the original payment methods
- Delays may occur due to banks or third-party platforms
We request users to be patient during this process.
Privacy and Data Protection
While handling refund requests, we may need to verify certain details. Any information shared during this process is handled responsibly.
To understand how user data is protected, we recommend reading our Privacy Policy. Your information is used only for verification and support purposes.
Important Terms to Be Aware Of
This Refund Policy works along with other platform guidelines. Users are strongly encouraged to review our Terms & Conditions to understand overall service rules and responsibilities.
Reading these pages together gives a complete picture of how the platform works.
Final Note on Refund Policy
This Refund Policy is meant to keep things transparent and fair for everyone. We encourage users to read all related information carefully before making payments and to reach out whenever something feels unclear.
If you have questions or need clarity about refunds, payments, or policies, do not hesitate to contact us. Open communication helps avoid confusion and ensures a better experience.